Tuesday, April 5, 2011


We know you have questions. Here are answers to our Frequently Asked Questions for your convenience.

Q. How long will our candle bars last?
A. They will last about 60 - 80 hours. However some have lasted longer. It depends on the strength of the fragrance, the air circulation of the room, etc.

Q. What kind of wax is used in Scentsy candle bars?
A. Many customers have asked about the wax we use and why. Here is the scoop. We use a food-grade petroleum based wax. We chose this wax because of its superior scent loading ability, melt point and firmness. We looked into vegetable based waxes, and we just couldn't get a quality candle bar.
The type of wax we use is a non-issue, with regard to the chemicals released while burning. We only warm the scent out of the wax - the wax remains in the warmer, thus there is no danger of chemicals being released into the home.

Q. Do I use a whole candle bar at a time?
A. Candle Bars come in eight, break-a-part sections. Choose your favorite candle bar scent, break off one or two sections and place in our warmer. Next turn on your warmer...relax and enjoy. The only thing warming out is the fragrance.

Q. How hot does the wax get when warmed?
A. The wax will get to just above body temperature, so it won't burn or harm anyone.

Q. How do I clean the wax out of the warmer?
A. While the wax is warmed and melted pour into a disposable container and wipe the warmer with some paper towels or napkins, or place warmer lid in the freezer for 5-10 minutes and the wax should slide out. Then just pop in another scentsational scent. 

Q. What wattage of light bulb does the warmer use?
A. A standard 25, 20, or 15 watt, small based light bulb. Each new warmer comes with its own light bulb. Replacement bulbs can be purchased through Scentsy.


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